I've done CS almost all my working life, and I'm damn good at it, or at least that's what everyone tells me. However, this past week or so I've just dealt with so many rude idiots who can't read. I can't tell you how many times I get calls from these people who are mad at me because they didn't read the fine print (and the fine print isn't all that fine, and it isn't hidden -- it's directly underneath the offer -- they're just too stupid to bother to read it).
And they get mad at me because of their stupidity!
I did a terrible thing yesterday, and I'm not proud of it, but I just couldn't help myself. I got a call from a man who wanted to know about a sale we were running. I told him what the sale included, and what was required to qualify for the sale price, and he got mad at me, just as they all do. So he starts telling me that it's false advertising (which it's not), so I started speaking over him ...
"Sir? Sir? Hello? Sir? Are you there? Hello?"
No, we didn't have a bad connection; I could hear every word he said, but I pretended that I couldn't, and then I hung up on him.
Was I horrible?
I don't consider it horrible. At my work we have caller ID so I can tell when specific customers are calling. Is it horrible to ignore certain people?
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